MNC Bank Call Center for quick resolution to handle complaints
The MNC Bank call center is one of the fastest solutions to get services for complaints that you want to submit. Not only as a forum for complaints or complaints, call centers are also a solution for those who want to make transactions or wonder about their products and services.
Who is not familiar with one of these popular banking institutions? It has been discussed a lot on TV which makes us more familiar with the existence of MNC Bank. The fact is that many attractive offers are given to increase the number of loyal customers of banks or other useful MNC companies.
Although we always want to give our best, it is very difficult if we can satisfy and make everyone happy. In addition, everyone has their own opinions about banking products and services, including for MNC Bank. Although many customers are satisfied, there must be some who feel dissatisfied.
This, of course, happens because precisely with these complaints and grievances, MNC Bank can improve to become a better banking institution. That is why there is also an MNC call center as a forum for complaints and complaints that customers and the public want to provide.
How to contact call centers
Of course, before proceeding further about this call center, you need to know how to contact the call center appropriately. Because the number owned by the call center is different from the number of a regular phone or mobile phone. Therefore, you need to know the difference and can contact the call center.
For those who want to contact MNC’s call center, you can call 1500 188. You can call this number with a landline or regular mobile phone with different operators, depending on the type of phone you have, and make complaints can be filed conveniently.
Just like call centers in general, you will first be connected to an answering machine that will later provide several choices of transaction menus or available services. Each menu is represented with a number that you can then tap depending on your needs and the intention to contact the call center.
After pressing one of these numbers, you will be connected to the MNC call center manager according to the desired transaction or service. This is where you can make complaints, ask questions or make the necessary transactions so that you do not have to go to an MNC office, neither central nor branch.
Services available to solve various problems
Of course, before contacting the call center and spending a lot of credit because you do not know what to do, it is important to know the available services. It is possible that the service you refer to is not available in the call center service so that you can use other ways to file a complaint.
MNC call centers provide a variety of services to solve problems, answer questions or make transactions desired by customers and the public. These services are general information about MNC products, basic credit rates, balance sheet information, information about the last five transactions, and transactions between MNC bank accounts.
In addition, there are other services that you can enjoy when contacting the call center, namely credit card transaction information, MNC Bank Mobile Banking registration to talk to officials related to other banking needs. You can enjoy all these services just by contacting the call center.
MNC call centers will provide convenience in making some of the transactions already mentioned. Not only that, you will also receive clear and complete information about Bank MNC because call center managers are professional and experienced officials in this matter.
Documents required when filing a complaint
Before filing a complaint, you also need to prepare some necessary documents so that the complaint can be dealt with immediately. As is known, it is not only you who file complaints, but there are also several customers and the public that we give complaints so that everything must be registered properly.
For this reason, it is better if you prepare the document in advance before contacting the MNC call center. The first document that you need to prepare is a personal identity card, it can be an ID card or passport. Make sure that the personal identity you have prepared is still valid so that it can be used later.
In addition, you also need to prepare a document in the form of a chronology of the problems that arise. Some events may only require a chronology that is delivered directly so that a solution can be obtained immediately. In some cases, however, a chronologically written problem is needed as it requires follow-up to resolve the complaint or problem.
Finally, the documents you have to prepare are supportive, but they still need to be prepared in anticipation if they are needed later, you don’t have to be confused. The supporting data or documents contain a disclaimer form that you can access through the official website, proof of transaction and others.
Other ways to make a complaint
Submitting complaints through the MNC call center is certainly the fastest and easiest way to get a solution right away. However, some people may be uncomfortable with the services provided or the problems that arise do not exist in the services available in the call center.
That is why Bank MNC also offers another option for those who want to file a complaint. There are two other ways that you can try, namely to send messages via email or visit the MNC Bank office directly. You can choose which way is the most convenient and suitable.
If you have a lot of work or activities, the most appropriate way is to send notifications by email because this method can be done anytime and anywhere. You just need to write down the complaint you want to submit and then send the letter to your email address customer_care@mncbank.co.id.
However, if you need an answer or a settlement right away, the best choice is to visit the MNC Bank office. Nowadays, it is easy to find Bank MNC branch offices in different cities so you don’t have to go far to visit the head office which may be far from your location.
Various obstacles that may arise
Of course, in addition to being quick and easy, the MNC call center also has some problems that may arise when contacting it. One of the obstacles often experienced by customers and the public is not being able to connect with call center managers or even misanswering machines.
This type of problem is common, especially if caller traffic increases sharply, the call center manager will be busy with various calls to answer. Usually this happens if there are really technical problems in many branches or problems at other banking institutions.
The most convenient way to avoid this problem is to contact the call center at the right time. Avoid contacting him during rush hour, such as working hours as there will naturally be more calls. You don’t have to worry about the opening hours as this call center is available within 24 hours.
For those who wish to file complaints and complaints or find information related to MNC Bank products and services, you can contact the call center number above. MNC answering machines and call center managers are ready to help solve problems and answer your various questions.